---YOUR INFORMATION---
Last Name: (*)
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First Name: (*)
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Address: (*)
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E-Mail Address: (*)
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---SERVICE PROVIDER INFORMATION---
Service Type: (*)
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Company Name: (*)
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Company Phone: (*)
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Company Web Site: (*)
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Employee Name:
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Employee Name:
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---YOUR EXPERIENCE---
Please briefly describe the reason you needed the service provider: (*)
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Did you call the service provider? (*)
Yes No
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Was your first call answered? (*)
Yes No
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During your first call, were you able to schedule a service appointment, schedule an estimate or accomplish some other result that furthered your project to the next step? (*)
Yes No N/A
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Did you complete an online form with the service provider? (*)
Yes No
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Were you contacted by the service provider by the end of the following business day? (*)
Yes No
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Were you able to quickly schedule a service appointment, schedule an estimate or accomplish some other result that took furthered your project to the next step? (*)
Yes No
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---PROJECT ESTIMATE---
Did the service provider provide you a written estimate? (*)
Yes No
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Did the service provider show you a copy of their professional licenses or did they provide you with their license number? (*)
Yes No
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Please provide license number(s): (*)
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Did you verify their license? (*)
Yes No
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Did the estimate include detailed terms & conditions and/or a contract? (*)
Yes No
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Did the service provider show you proof of their liability, workers’ compensation and/or other insurance? (*)
Yes No
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---PROJECT DETAILS---
Did the service provider show up on time? (*)
Yes No
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Did the service provider have the staff to complete the project as contracted? (*)
Yes No
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Did the service provider have the necessary parts and materials to complete the project? (*)
Yes No N/A
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Was the project completed on time and as schedule? (*)
Yes No
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Was the service provider well organized? (*)
Yes No
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Did the service provider make an effort to not disturb other areas of your residence? (*)
Yes No N/A
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Did the service provider make an effort to contain any dirt or debris? (i.e. cover furniture, protect hardwood flooring, use painter’s tape, etc.) (*)
Yes No N/A
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Was the service provider clean? (*)
Yes No N/A
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If a multi-day project, did they clean up each day? (*)
Yes No N/A
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Did the service provider cause any damage to your property? (*)
Yes No N/A
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If yes, were you reasonably and promptly compensated? (*)
Yes No N/A
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Were the charges as discussed/contracted/advertised? (*)
Yes No
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Total amount paid to service provider: (*)
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---AFTER PROJECT---
After reflecting on the project and service provider, do you feel you received a good value for your money? (*)
Yes No
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If repairs/improvements were completed, have they held up? (*)
Yes No N/A
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If the repairs/improvements needed a follow up visit by the service provider, was this easy to schedule? (*)
Yes No N/A
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Are you satisfied with the materials and labor techniques used? (*)
Yes No N/A
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Would you recommend this service to your grandmother? (*)
Yes No N/A
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Please tell us anything else that might help us evaluate this service provider:
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